KKFLYFISHER.COM

8643 Grant, Overland Park KS

(913) 341-8118 | (800) 795-8118

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Customer Care

We appreciate your business.
You may contact us for service and assistance
by phone at (913) 341-8118 or (800) 795-8118
or email us

Order Desk Hours

  • 10:00am - 7:00pm CST / Monday - Thursday
  • 10:00am - 5:00pm CST / Friday
  • 10:00am - 4:00pm CST / Saturday
  • Closed Sundays and major holidays
  • Orders received after hours are shipped on next business day

Retail Store Hours

  • 10:00am - 7:00pm CST / Monday - Thursday
  • 10:00am - 5:00pm CST / Friday
  • 10:00am - 4:00pm CST / Saturday

State / Local Tax - Kansas residents only

  • A state + local tax will be added to orders shipped to Kansas
  • Required by Kansas Tax code

Free Shipping Policy

  • Orders over $85.00 are eligible for FREE STANDARD GROUND SHIPPING for destination in the Continental USA.
  • This policy excludes a few bulky catalog items (Watercraft, Two-Piece Rod Tubes, extra-large luggage). Therefore, these items will have a shopping cart price that includes the fee for additional S&H. Because the shopping cart price includes the extra S&H fee, you can still select "FREE" STANDARD GROUND SHIPPING.

Current Flat-Rate Shipping Options
The list below outlines our current shipping options. All shipping options are flat-rate. All order rates are for Continental USA. If you have special shipping needs, please place your order by phone.

Rate
Service
FREE
STD GROUND (ORDERS OVER $85)
$5.95
STD GROUND (ORDERS UNDER $85)
$25.00
3-DAY GROUND (ANY ORDER SIZE)
$35.00
2-DAY AIR WEEKDAYS (ANY ORDER SIZE)
CALL
OVERNIGHT (ANY ORDER SIZE)

For Returns and Exchanges:

  • Product can be returned if in new condition, complete with accessories, and in the original carton/container.
  • Include with the return, a written explanation - the reason for the return of the product. Include any references to phone calls or emails with kkflyfisher customer care.
  • Include proof of sales - store receipt, invoice, or credit card voucher

Sorry, we cannot provide a refund for:

  • Shipping and Handling charges
  • Waders / Boots showing signs of use/wear
  • Leaders and Tippets
  • Special orders of non-stock merchandise
  • Sales or discontinued items

Approved Refunds:

  • Credit Card sales will receive same-day credit refund
  • Check, M-Order, Cash refunds mailed within 10 days of approval

Package Tracking

  • To inquire on the status of your order, call 800-795-8118
  • Orders shipped UPS or FedEx can be tracked
  • Package tracking cannot be provided on orders shipped by USPS
  • Order tracking numbers can be provided on request.

Rod Warrantee

Whoops! did your rod tip break when you hiked into your favorite stream? Did your flats fishing buddy step on your rod during the heat of the battle with that prize bonefish?

Don't cry. The quality brand rods we offer have comprehensive breakage warrantees. And we're ready to help our customers get back to the sport they love. We work closely with our vendors to secure the new rod replacement or repair you need.

Contact us at 800-795-8118

Release

Authorized Orvis Dealer

 

Scott Fly Rods

 

Authorized Sage Dealer

 

CF Burkheimer Fly Rods

 

G.Loomis

 

Hardy

 

St. Croix

 

ECHO Fly Rods

 
Winston
 

Hatch Premium Fly Fishing Reels

 

Tibor Fly Reels

 

Waterworks - Lamson

 

fishpond

 

RIO

 

Authorized Simms Dealer

 

Patagonia

 

Korkers

 

Smith Optics

 

Umpqua

 
 

TOLL FREE 800-795-8118
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